If you wish to change your shipping address after an order has been placed, please contact our customer care team via Live Chat or the Contact Us form, with your order number and new address. We cannot always guarantee that your address can be change
Unfortunately, we are unable to edit orders after they have been placed. If you would like to cancel your order, you may do so within an hour of purchase. Sign in to Manage Your Orders here. If not, you can return the item to us for a refund (see Ret
We accept all major credit and debit cards, except AMEX. If you are purchasing from within Australia, PayPal and AfterPay are also available to you.
We cover duties and tax fees on orders across all regions*. However, due to changes to many customs and duties regulations in many countries, your order may be subject to additional costs. If you are faced with further charges when your order reaches
Orders are only subject to one discount code per order. If you were unable to apply your discount/promo code to your order, please get in touch with our team via Live Chat or Email within 24 hours of placing your order, and we will extend your code f
If you are experiencing an issue with your order, please sign in to Manage Your Orders here. Alternatively get in touch with our customer care team via Live Chat and we will investigate for you.
If you are missing a product from your order or received a faulty or damaged product or similar, please get in touch with us via Live Chat or Email and we will investigate for you.
Get in touch with us via Live Chat or Contact Us with an explanation of the issue, we will investigate for you.
All of our prices are inclusive of tax/GST. However, if you are ordering internationally from the Australian Alpha-H website, your order may be subject to additional tax and duties fees. Unfortunately, we do not cover tax and duties fees at this time
If you have not received your order or shipping confirmation email, please make sure to junk or spam folders. In other cases, an incorrect email address may have been used when placing your order. Please get in touch with us via Live Chat or the Cont