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Product Information

Where are Alpha-H products made?

All of Alpha-H’s products are made with love in Australia, with the majority manufactured at our head office on the sunny Gold Coast in Queensland. We also have distribution warehouses in the UK and US, so that your order can reach you as soon as pos

Are your ingredients locally sourced?

Our ingredients are sourced globally, but wherever possible we try to source locally. Some of favourite local ingredients include: Lime Pearl (extract from Caviar Lime), Tazman Pepper, Jojoba, Macadamia, Tea Tree, Eucalyptus and Aloe Vera.

Are your products cruelty-free?

With a goal to create skincare with a conscience, being cruelty-free has for a long time been an integral part of Alpha-H. As of August 2021, Alpha-H is now certified cruelty free by the Cruelty Free International Leaping Bunny Programme; the most gl

Are your products vegan-friendly?

Alpha-H is cruelty-free and never tests its products on animals. While the majority of our products are free of animal by-products, Alpha-H is not an entirely vegan brand.  Shop our vegan products here. Some of our products do contain ingredients of

Are your products fragrance-free?

If an Alpha-H product does contain fragrance, we endeavour to use naturally derived ingredients wherever possible. In order to determine whether a product is fragrance-free, please refer to the ingredients listed on the page of the product you are se

Are your products gluten-free?

Unfortunately, although our products may not contain actual gluten ingredients, we are unable to ensure that the raw martials from our suppliers do not contain traces of gluten. Due to this, we are unable to ensure that our products are 100% gluten f

Can I recycle my Alpha-H products?

Yes. Our packaging is made from 30-35% Post Consumer-Recycled (PCR) materials and are recyclable. To recycle, simply rinse out any remaining product or residue within the tube or bottle (not including pipette), leave to dry and dispose of the product

Do Alpha-H products contain microbeads?

Alpha-H discontinued the use of Polyethylene Beads in 2015, replacing them with environmentally-friendly and biodegradable Jojoba Beads and Bamboo Powder.

Why does Liquid Gold contain Alcohol Denat?

If you’ve ever had a medical-grade facial such as a peel or laser, you’ll know that the first thing they do to your skin is swab it with pure alcohol. This is to remove excess oil from the surface that may prevent active ingredients from penetrating

Do your SPF products contain Oxybenzone / Benzophenone 3?

Our Protection Plus Daily SPF 50+ does contain Oxybenzone (also known as Benzophenone 3) as it has superior UV absorption capabilities and does not impact the semi-matte texture of the product. If you’re concerned about Oxybenzone in your SPF, try ou

What is the difference between Liquid Gold, and other Alpha-H Glycolic Acid products?

With many Alpha-H exfoliants to choose from beyond the original Liquid Gold, it is perfectly safe to include more than one glycolic acid product in your routine. However, we understand that choosing the right exfoliant to suit your routine and skin’s

Do any Alpha-H products contain iodine?

No, Alpha-H products do not contain Iodine.

What’s the difference between the old and the new Vitamin E Serum formulation?

The recently reformulated Vitamin E Serum still contains nourishing Macadamia Seed Oil and now also contains 1% Ceramide Complex to further help reinforce the skin's protective barrier function, prevent moisture loss, and lock in hydration.

What is the difference between your SPF products?

Both products offer broad-spectrum SPF 50+ protection. Daily Essential Moisturiser SPF 50+ is untinted and gives a slightly more luminous finish whilst Protection Plus SPF 50+ has a slight tint from the natural pine bark extract it contains and has a

Is Liquid Gold Firming Eye Cream safe to apply on my eyelids?

While we advise applying the Liquid Gold Firming Eye Cream along and around the orbital bone, it is safe to apply the product to the eyelids.

What is the scent used in Liquid Gold Midnight Reboot Serum?

Our Liquid Gold Midnight Reboot Serum's scent is a spicy-sweet aroma that comes from Pyruvic Acid. Pyruvic Acid is naturally derived from Hibiscus Flower Extract, which allows this serum to be free from any artificial fragrance and colourants. This m

How does Generation Glow differ from Liquid Gold?

Generation Glow has been specifically formulated for daily use for sensitive skin. It contains a proprietary blend of post biotic nutrients to support the skin microbiome and at a higher pH than Liquid Gold Exfoliating Treatment is a gentler alternat

Can I use Generation Glow if I am using other exfoliants?

Yes. Frequency will depend on skin type and regime. We do recommend having a few days a week that you are not using any exfoliants as well.

What is the expiry date for my product?

All Alpha-H products contain a Period After Opening (PAO) date, which is located on the packaging of the product. We advise customers to use the PAO as a guide for the lifespan of a product after opening, and to dispose of the product following its e

Is your product packaging sustainably minded?

Most of our primary product packaging (bottles and tubes) is made from 35% post-consumer recycled materials and is 100% recyclable. Our product boxes are made from sustainably sourced 100% FSC stock and are also 100% recyclable. Our shipper boxes and

Change in product colour or scent

You may notice that every so often, the colour or scent of your Alpha-H product varies. This is often completely normal and safe, and can be caused using natural colours and fragrances over artificial alternatives in our products. We also suggest ref

My product is faulty, what do I do?

If you believe you have received a faulty or expired product, please contact us via Live Chat or the Contact Us form as soon as possible, and our customer care team will assist you further.

Discontinued Products

As a brand, Alpha-H are always seeking to improve and develop new products, so that we can provide you with the best products and experience possible for your skincare routine. With many factors considered throughout this process, sometimes this mean

Have you discontinued Instant Facial?

Yes, we have unfortunately discontinued our Instant Facial. A couple of suggestions if you love Instant Facial that are also 5% AHA exfoliating tonics, depending on your skin type, would be either Generation Glow or Liquid Gold. If you have a more se

Have you discontinued Vitamin C Paste?

Yes, we have unfortunately discontinued our Vitamin C Paste and have no plans for restock at this time.