My order hasn't arrivedUpdated 9 months ago
We’re sorry to hear that you cannot locate your Alpha-H package!
If your order has been marked as delivered but you cannot find it, we suggest checking with everyone in your home to ensure someone did not collect it for you, or if the postman has hidden it somewhere outside your home. We often find that this is simply the case.
We also advise double-checking your mailbox and other areas around your home to see whether your local courier had left a card for collection anywhere, or contacting your local post office with your tracking information and contact details to see whether they may be able to assist you further.
If you still cannot find your order, we suggest launching a customer enquiry with the courier of your region to see if they can assist further with locating your order.
If you require further support locating your package following the above steps, please get in touch with us via live chat or the Contact Us form within 30 days of purchase, and our Customer Care team will assist you further.
Please note: We do not replace parcels that are marked as delivered.