Alpha-H Skincare Europe logo
Alpha-H Skincare Europe logo

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Shipping and Delivery

Where do you ship to?

All our products are made in Australia and shipped to you from the Netherlands. Please see below for a list of the following countries we ship to:. Austria, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvi

How much does Shipping cost?

*We offer free standard shipping for all orders + €100 for delivery too  Austria, Denmark, France, Germany, Italy, Luxembourg, Poland, Slovakia, and Sweden. Austria. Flat Rate €14.95. Flat Rate €12.95. Free Shipping orders +€100Flat Rate €12.95. Flat

How do I qualify for Free Shipping?

We offer free standard shipping for all orders + €100 for delivery too Denmark, France, Italy, Luxembourg, Poland, Slovakia, Austria, Germany and Sweden.

My order hasn't arrived

We’re sorry to hear that you cannot locate your Alpha-H package!. If your order has been marked as delivered but you cannot find it, we suggest checking with everyone in your home to ensure someone did not collect it for you, or if the postman has hi

My order has not been received and it is past the estimated delivery date

Our delivery partners work very hard to get your parcel to you on their estimated delivery date. Unfortunately, there are a small number of orders where this is not always possible. Whilst we understand that this is not ideal, there is no need to wor

My order is being returned to sender, what should I do?

Your order may have been returned to us for a few different reasons. This may be due to an incorrect shipping address, failed delivery attempt or missed collection. Once received by our warehouse team, our customer service team will be in contact abo

What happens if an item I ordered was out of stock?

If an item you have ordered goes out of stock at the time of placing the order or dispatch, our customer service team will be in contact with you via email regarding your options of how to proceed. The out-of-stock item will either be refunded or rep

Lost or damaged goods

If your order is lost or damaged in transit, please contact our customer service team who can assist with this process.