Have a question? Send us an email or a message via the live chat button. 

We're here Monday to Friday 9am – 4:30pm AEST

Terms & Conditions

Privacy Policy

Return to alpha-h.com

Alpha-H Skincare Europe

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; color: rgb(55, 55, 55); font-family: &quot;Aktiv Grotesk Light&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All our products are made in Australia and shipped to you from the Netherlands. Please see below for a list of the following countries we ship to:&#xA0;<p style="box-sizing: inherit; margin-bottom: 0px; color: rgb(55, 55, 55); font-family: &quot;Aktiv Grotesk Light&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Austria, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden<p style="box-sizing: inherit; margin-bottom: 0px; color: rgb(55, 55, 55); font-family: &quot;Aktiv Grotesk Light&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Please visit our&#xA0;<a href="https://eu.alpha-h.com/pages/stockists" rel="noopener noreferrer" target="_blank">stockist page</a>&#xA0;to locate a retailer near you.

All our products are made in Australia and shipped to you from the Netherlands. Please see below for a list of the following countries we ship to:. Austria, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvi

Where do you ship to?

Shipping and Delivery

What is your Returns Policy?

How do I return a product?

What do I do if I receive a faulty, or incorrect product?

Can I return something I purchased from another retailer?

Purchases through unauthorised stockists

Returns and Refunds

How much does Shipping cost?

How do I qualify for Free Shipping?

My order hasn't arrived

My order has not been received and it is past the estimated delivery date

My order is being returned to sender, what should I do?

What happens if an item I ordered was out of stock?

Lost or damaged goods

What products are suitable if I am Pregnant or Breastfeeding?

Where can I buy Alpha-H?

I am new to Alpha-H, where do I start?

How do I use products with Retinol?

Which products can I use while pregnant or breastfeeding?

Can Alpha-H products be used whilst I’m on Roaccutane?

Is a tingling sensation normal when using Alpha-H products?

What should I expect when using glycolic acid for the first time?

Are Alpha-H products suitable for sensitive skin?

Product Use

Can I recycle my Alpha-H products?

Do Alpha-H products contain microbeads?

Why does Liquid Gold contain Alcohol Denat?

Do your SPF products contain Oxybenzone / Benzophenone 3?

What is the difference between Liquid Gold, and other Alpha-H Glycolic Acid products?

Do any Alpha-H products contain iodine?

What’s the difference between the old and the new Vitamin E Serum formulation?

What is the difference between your SPF products?

Is Liquid Gold Firming Eye Cream safe to apply on my eyelids?

What is the scent used in Liquid Gold Midnight Reboot Serum?

How does Generation Glow differ from Liquid Gold?

Can I use Generation Glow  if I am using other exfoliants?

What is the expiry date for my product?

Is your product packaging sustainably minded?

Change in product colour or scent

My product is faulty, what do I do?

Have you discontinued Instant Facial?

Have you discontinued Vitamin C Paste?

Product Information

Our Products

Can I update my shipping address?

Can I edit or cancel my order?

Discounts & Promo Codes

Issue with my Order

Missing and faulty products

I'm having trouble placing an online order

Are there any hidden taxes or fees?

I didn't receive a shipping confirmation email

Orders

Alpha Collective Loyalty Program Update

Loyalty & rewards program

Update Account Details

Change Password

I'm having trouble accessing my account

My Account

Where do you ship to?Updated 16 days ago